At Hon Tech USA, we strive to provide exceptional technical support services to our valued customers. We understand that sometimes circumstances may arise where you need to request a refund for services rendered. Please read the following refund policy carefully to understand your rights and responsibilities regarding refunds.
Refund Eligibility:
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Refunds may be granted under the following circumstances:
- Unsatisfactory Service: If you are dissatisfied with the technical support services provided and the issue remains unresolved despite our best efforts.
- Duplicate Payment: If you accidentally make duplicate payments for the same service.
- Service Not Rendered: If, for any reason, we fail to deliver the agreed-upon service.
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Refund requests must be made within 8 days of the service delivery date. Requests made after this period will not be entertained.
Refund Process:
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To request a refund, please contact our customer support team at info@hontechusa.com/Phone Number. Please provide your name, contact information, invoice number, and a detailed explanation of the reason for the refund request.
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Our customer support team will review your request and may ask for additional information or documentation, if necessary, to process your refund.
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Once your refund request is approved, refunds will be issued using the original method of payment. Please allow 7 business days for the refund to be processed and reflected in your account.
Non-Refundable Services:
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Services rendered beyond the refund eligibility period are non-refundable.
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Any third-party fees incurred during the provision of services (e.g., software license fees, Merchant fee, Bank Fee) are non-refundable.
Cancellation Policy:
- If you wish to cancel a scheduled service appointment, please notify us at least 8 hours in advance. Failure to do so may result in a cancellation fee.
Contact Us:
If you have any questions about our refund policy, please contact our customer support team at info@hontechusa.com/Phone Number. We are here to assist you and ensure your satisfaction with our services.
Policy Updates:
Hon Tech USA reserves the right to modify or update this refund policy at any time without prior notice. Please review this policy periodically for any changes.